FAQ

When ordering a product on our website, you can add a greeting card to your order.

At the moment, our Chocolissimo products can only be bought online in our online store.

The minimum shelf life of a Chocotelegram is 6 months. If the Chocotelegram includes a decorative cube with a print (a coloured cube), the shelf life of the telegram is 3 months.

The order confirmation email is sent automatically by the system. If you have not received it, the email address entered in the form may have been incorrect, or the message may have landed in your SPAM folder. If you find our email in SPAM, mark it as a trusted address (a list of addresses you trust). This will help us avoid similar situations in the future. If the email address was entered incorrectly, please contact our customer service at: info@chocolissimo.cz, with “correction of personal details” as the subject, and include the orderer's personal details and the correct email address in the message.

Purchases in our store can be paid for in several ways:

• by bank transfer to our account (you will receive the account number in the email confirming your order)
• by instant bank transfer via PayU
• by credit card via PayU
• via PayPal
• cash on delivery: you pay the courier when you receive the parcel (this payment method is temporarily unavailable)

After placing your order, please make a bank transfer to account number PL66 1140 1993 0000 5288 8800 1012. Enter your order number as the payment reference.

If your PayU payment failed, please pay by standard bank transfer to our bank account PL66 1140 1993 0000 5288 8800 1012. Enter your order number as the payment reference.

For retail orders, it is not possible to order a product in a shape, packaging or flavour other than those presented on Chocolissimo.cz. For corporate orders, please contact us at b2b@chocolissimo.cz.

The telegram is made of three types of chocolate: white, milk and dark. Letters and numbers are made of milk chocolate only. The cubes with special characters, such as a space, a heart or a smiley, are made of white and dark chocolate. Some special characters are also made of milk chocolate. It is easy to tell the types of chocolate cubes apart by their colour: a dark cube is dark chocolate, a lighter brown cube is milk chocolate and a light cube is white chocolate.

Of course you can. To compose a telegram with your own text, choose the “write your own telegram” option. In the next step, a window opens where you can choose the size of your telegram, the wording of the text and the packaging. The prices shown with the packaging are the final prices of your telegram, including the price of the selected packaging. After writing the text of your telegram, click the Add to cart button.

We do our best to keep our range complete and meet your expectations. If a product is unavailable at the moment, please contact us and we will let you know when it will be available.

The photo needs to be added on the product page before adding the product to the cart. Please send photos in a supported format, which you will find in the product details.

Every order ready for shipping is checked and carefully packed. The product is protected with bubble wrap and paper filling. It is placed in a cardboard box with the Chocolissimo or Chocotelegram logo, sealed with tape bearing the store's logo.

While filling in your order, you can choose a preferred delivery date (working days only). The delivery date you choose is not guaranteed; in accordance with the store's terms and conditions, we guarantee delivery within 2-3 working days of placing the order (depending on the payment method). Delivery on the preferred date is 97% certain.

When placing your order, you can choose a preferred delivery date. This is not a 100% guarantee, but in 97% of cases parcels are delivered within 1-2 working days. Parcels are therefore handed over to the courier one day in advance so that they are delivered on the day you specified.

Orders are delivered on working days (Monday to Friday).

DELIVERY ABROAD IS SUSPENDED UNTIL FURTHER NOTICE!

We ship orders to most European countries. At the moment, we do not ship parcels outside the European Union. We ship parcels to Slovakia, Lithuania, Latvia, Austria, Germany, Poland, Belgium, the Netherlands, Denmark, France, Ireland and Romania.

Of course, the delivery address can differ from the address of the person placing the order. The recipient will receive the parcel from the courier. Please remember, however, that if you choose cash on delivery, the recipient will have to pay for the parcel on collection.

Every chocolate is properly protected during transport: wrapped in bubble wrap and separated by additional cardboard. In summer, when temperatures are high, cooling packs are added to orders to keep the optimal temperature inside the parcel. All products are shipped in special shipping boxes.

The sender of the parcel is MM Brown. If you do not reveal your identity in the greeting card or telegram, the recipient will not find out who the gift is from.

We know that chocolates are often sent as gifts, so no invoice or receipt is included in the parcel. Invoices are sent electronically to the email address given in the order.